F&B Assistant Manager

Compensation Type: Hourly Highgate Hotels: <p style="margin: 0px;"><span style="font-size: 10.0pt; font-family: 'Arial Nova',sans-serif;">Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. <a href="https://nam10.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.highgate.com%2F&data=05%7C02%7Cchristopher.greene%40highgate.com%7C5ba1db61aa2644870bcf08deb103a625%7C3b290724ee0b4b3a88d66a1172257251%7C0%7C0%7C639142826441724766%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=0TCAQBOY4kN%2B%2FdFutYKy8kziiFuFaDqmAs31mroqA%2BY%3D&reserved=0" target="_blank" rel="noopener">www.highgate.com</a></span></p> Location: <p style="margin: 0px;"><img src="https://highgate.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=523517&hashed=-994118477" alt="Monterey Tides" /></p><p style="margin: 0px;">Monterey Beach Hotel Monterey, CA</p> Overview: <p style="margin: 0px;"><span style="color: black; font-family: 'Arial',sans-serif; font-size: 10pt;">The Assistant F&B Manager is responsible for assisting in coordinating, supervising and directing all aspects of F&B outlet’s operations, while maintaining a profitable F&B outlet and high quality products and service levels.  He/she is expected to market ideas to promote business; reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high</span>.  <span style="font-size: 10.0pt; font-family: 'Arial',sans-serif;">This is an OEM position and overtime does apply and is calculated accordingly.</span></p> Responsibilities: <ul><li><div style="color: #000000;"><span style="font-family: 'Arial',sans-serif; font-size: 10pt;">Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.</span></div></li><li><div style="color: #000000; font-family: 'Arial',sans-serif; font-size: 10pt;"><span style="font-family: 'Arial',sans-serif; font-size: 10pt;">Oversee all aspects of the daily operation of the outlet.</span></div></li><li><div style="color: #000000; font-family: 'Arial',sans-serif; font-size: 10pt;"><span style="font-family: 'Arial',sans-serif; font-size: 10pt;">Supervise outlet personnel.</span></div></li><li><div style="color: #000000; font-family: 'Arial',sans-serif; font-size: 10pt;"><span style="font-family: 'Arial',sans-serif; font-size: 10pt;">Respond to guest complaints in a timely manner.</span></div></li><li><div style="color: #000000; font-family: 'Arial',sans-serif; font-size: 10pt;"><span style="font-family: 'Arial',sans-serif; font-size: 10pt;">Work with other F&B managers and keep them informed of issues as they arise.</span></div></li><li><div style="color: #000000; font-family: 'Arial',sans-serif; font-size: 10pt;"><span style="font-family: 'Arial',sans-serif; font-size: 10pt;">Keep immediate supervisor fully informed of all problems or matters requiring his/her attention.</span></div></li><li><div style="color: #000000; font-family: 'Arial',sans-serif; font-size: 10pt;"><span style="font-family: 'Arial',sans-serif; font-size: 10pt;">Assist in coordinating and monitoring all phases of Loss Prevention in the outlet.</span></div></li><li><div style="color: #000000; font-family: 'Arial',sans-serif; font-size: 10pt;"><span style="font-family: 'Arial',sans-serif; font-size: 10pt;">Prepare and submit required reports in a timely manner.</span></div></li><li><div style="color: #000000; font-family: 'Arial',sans-serif; font-size: 10pt;"><span style="font-family: 'Arial',sans-serif; font-size: 10pt;">Ensure preparation of required reports, including (but not limited to) Wage Progress, payroll, revenue, employee Schedules, quarterly actions plans.</span></div></li><li><div style="color: #000000; font-family: 'Arial',sans-serif; font-size: 10pt;"><span style="font-family: 'Arial',sans-serif; font-size: 10pt;">Monitor quality of service in F&B outlet.</span></div></li><li><div style="color: #000000; font-family: 'Arial',sans-serif; font-size: 10pt;"><span style="font-family: 'Arial',sans-serif; font-size: 10pt;">Assist in menu planning and preparation.</span></div></li><li><div style="color: #000000; font-family: 'Arial',sans-serif; font-size: 10pt;"><span style="font-family: 'Arial',sans-serif; font-size: 10pt;">Ensure compliance with all local liquor laws, and health and sanitation regulations.</span></div></li><li><div style="color: #000000; font-family: 'Arial',sans-serif; font-size: 10pt;"><span style="font-family: 'Arial',sans-serif; font-size: 10pt;">Ensure compliance with SOP’s in all outlets.</span></div></li><li><div style="color: #000000; font-family: 'Arial',sans-serif; font-size: 10pt;"><span style="font-family: 'Arial',sans-serif; font-size: 10pt;">Ensure compliance with requisition procedures.</span></div></li><li><div style="color: #000000; font-family: 'Arial',sans-serif; font-size: 10pt;"><span style="font-family: 'Arial',sans-serif; font-size: 10pt;">Be visible on the floor and assist staff as needed during each meal period.</span></div></li><li><div style="color: #000000; font-family: 'Arial',sans-serif; font-size: 10pt;"><span style="font-family: 'Arial',sans-serif; font-size: 10pt;">Conduct staff performance reviews in accordance with Highgate Hotel standards.</span></div></li><li><div style="color: #000000; font-family: 'Arial',sans-serif; font-size: 10pt;"><span style="font-family: 'Arial',sans-serif; font-size: 10pt;">Ensure the training of employees on SOP’s and technical job tasks.</span></div></li><li><div style="color: #000000; font-family: 'Arial',sans-serif; font-size: 10pt;"><span style="font-family: 'Arial',sans-serif; font-size: 10pt;">Be involved in and/or conduct departmental and hotel training (CARE, <em>One to One</em>), etc.</span></div></li><li><div style="color: #000000; font-family: 'Arial',sans-serif; font-size: 10pt;"><span style="font-family: 'Arial',sans-serif; font-size: 10pt;">Interview candidates for front-of-house F&B positions and follow standards for hiring approvals.</span></div></li><li><div style="color: #000000; font-family: 'Arial',sans-serif; font-size: 10pt;"><span style="font-family: 'Arial',sans-serif; font-size: 10pt;">Complete tip reporting.</span></div></li><li><div style="color: #000000; font-family: 'Arial',sans-serif; font-size: 10pt;"><span style="font-family: 'Arial',sans-serif; font-size: 10pt;">Understand, implement and monitor corporate promotions in outlet (if applicable), including buffet and three-meal concept standards.</span></div></li><li><div style="color: #000000; font-family: 'Arial',sans-serif; font-size: 10pt;"><span style="font-family: 'Arial',sans-serif; font-size: 10pt;">Ensure overall guest satisfaction</span></div></li></ul> Qualifications: <ul><li style="color: black;"><span style="color: black; font-family: 'Arial',sans-serif; font-size: 10pt;">At least 2 years of progressive experience in a hotel or a related field; or a 4-year college degree; or a 2-year college degree and 1 or more years of related experience. </span></li><li style="color: black; font-family: 'Verdana',sans-serif; font-size: 9pt;"><span style="color: black; font-family: 'Arial',sans-serif; font-size: 10pt;">Long hours sometimes required.</span></li><li style="color: black; font-family: 'Verdana',sans-serif; font-size: 9pt;"><span style="color: black; font-family: 'Arial',sans-serif; font-size: 10pt;">Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.</span></li><li style="color: black; font-family: 'Verdana',sans-serif; font-size: 9pt;"><span style="color: black; font-family: 'Arial',sans-serif; font-size: 10pt;">Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.</span></li><li style="color: black; font-family: 'Verdana',sans-serif; font-size: 9pt;"><span style="color: black; font-family: 'Arial',sans-serif; font-size: 10pt;">Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.</span></li><li style="color: black; font-family: 'Verdana',sans-serif; font-size: 9pt;"><span style="color: black; font-family: 'Arial',sans-serif; font-size: 10pt;">Must be able to multitask and prioritize departmental functions to meet deadlines.</span></li><li style="color: black; font-family: 'Verdana',sans-serif; font-size: 9pt;"><span style="color: black; font-family: 'Arial',sans-serif; font-size: 10pt;">Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.</span></li><li style="color: black; font-family: 'Verdana',sans-serif; font-size: 9pt;"><span style="color: black; font-family: 'Arial',sans-serif; font-size: 10pt;">Attend all hotel required meetings and trainings.</span></li><li style="color: black; font-family: 'Verdana',sans-serif; font-size: 9pt;"><span style="color: black; font-family: 'Arial',sans-serif; font-size: 10pt;">Participate in M.O.D. coverage as required.</span></li><li style="color: black; font-family: 'Verdana',sans-serif; font-size: 9pt;"><span style="color: black; font-family: 'Arial',sans-serif; font-size: 10pt;">Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.</span></li><li style="color: black; font-family: 'Verdana',sans-serif; font-size: 9pt;"><span style="color: black; font-family: 'Arial',sans-serif; font-size: 10pt;">Maintain high standards of personal appearance and grooming, including wearing nametags.</span></li><li style="color: black; font-family: 'Verdana',sans-serif; font-size: 9pt;"><span style="color: black; font-family: 'Arial',sans-serif; font-size: 10pt;">Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.</span></li><li style="color: black; font-family: 'Verdana',sans-serif; font-size: 9pt;"><span style="color: black; font-family: 'Arial',sans-serif; font-size: 10pt;">Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.</span></li><li style="color: black; font-family: 'Verdana',sans-serif; font-size: 9pt;"><span style="color: black; font-family: 'Arial',sans-serif; font-size: 10pt;">Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.</span></li><li style="color: black; font-family: 'Verdana',sans-serif; font-size: 9pt;"><span style="color: black; font-family: 'Arial',sans-serif; font-size: 10pt;">Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.</span></li><li style="color: black; font-family: 'Verdana',sans-serif; font-size: 9pt;"><span style="color: black; font-family: 'Arial',sans-serif; font-size: 10pt;">Must be able to maintain confidentiality of information.</span></li><li style="color: black; font-family: 'Verdana',sans-serif; font-size: 9pt;"><span style="color: black; font-family: 'Arial',sans-serif; font-size: 10pt;">Perform other duties as requested by management.</span></li><li style="color: black; font-family: 'Verdana',sans-serif; font-size: 9pt;"><span style="color: black; font-family: 'Arial',sans-serif; font-size: 10pt;">Maintain a warm and friendly demeanor at all times.</span></li></ul><p style="margin: 1em 0px;"> </p>