Role Overview: <div>Sodexo is seeking a Patient Services Manager to lead food service operations at UMass North Pavilion in Worcester, MA. This role will oversee a team of 19 frontline associates and supervisors, ensuring exceptional patient dining experiences while supporting clinical and operational excellence. The ideal candidate will bring strong leadership, healthcare food service experience, and a passion for patient satisfaction. This role offers a consistent schedule with no late nights and every 3rd weekend rotation.</div> What You'll Do: <ul><li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Oversee daily operations of the Patient Dining Program, ensuring high-quality meal service and patient satisfaction</li><li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Lead, mentor, and develop a team of 19 associates, fostering a positive and engaged work environment</li><li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Conduct daily patient rounding and service recovery to enhance the overall patient experience</li><li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Collaborate with clinical teams, dietitians, and nursing staff to support patient dietary needs and satisfaction goals </li><li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Perform tray assessments to ensure food quality, presentation, and accuracy meet Sodexo standards </li><li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Drive compliance with HACCP, safety, sanitation, and regulatory standards</li><li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Support operational efficiencies, staffing plans, and training initiatives</li><li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Ensure successful audit readiness and participation in regulatory inspections</li></ul> What We Offer: Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include: <ul style="margin-top: 0in;"><li>Medical, Dental, Vision Care and Wellness Programs</li><li>401(k) Plan with Matching Contributions</li><li>Paid Time Off and Company Holidays</li><li>Career Growth Opportunities and Tuition Reimbursement</li></ul>More extensive information is provided to new employees upon hire. What You Bring: <ul><li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">1–2 years of customer service leadership experience required (healthcare or food service preferred)</li><li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Prior Sodexo experience strongly preferred</li><li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Healthcare food service and patient services experience preferred</li><li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Proven ability to lead and develop frontline teams in a fast-paced environment </li><li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Strong communication and relationship-building skills with patients, families, and clinical staff</li><li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Passion for delivering excellent patient and customer service aligned with Sodexo CARES behaviors </li><li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Working knowledge of food safety, sanitation, and regulatory compliance</li><li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Ability to manage multiple priorities with strong organizational skills</li></ul> Who We Are: At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide. Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete <a href="https://app.smartsheet.com/b/form/dbdf3c39f65e4cd49eda84cc599389ab" target="_blank" rel="noopener">this form</a>. Qualifications & Requirements: Minimum Education Requirement - Associate's Degree or equivalent experience

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