Overview: Wholesale Customer Care Specialist I PT (9-2:30)Employment Type: Part-Time Location: South Bend, IN (On-Site)Hourly, Non-Exempt, Starting at $18 About the RoleThe Wholesale Customer Care Specialist I plays a key role in supporting Tire Rack's wholesale tire business by delivering exceptional service to customers, dealers, and manufacturer partners. This position serves as a frontline resource for customer inquiries, warranty processing, order support, and issue resolution while ensuring a positive customer experience.The ideal candidate is customer-focused, detail-oriented, and thrives in a fast-paced environment. This role requires strong communication skills, problem-solving abilities, and a commitment to providing accurate information and timely support across multiple communication channels.At Tire Rack, we operate with the values of IOOGA — Integrity, Our People, Our Customers, Growth, and Attitude.What You'll DoCustomer Service & Support<ul><li>Respond to customer inquiries via phone, email, and warranty submissions in a professional and timely manner.</li><li>Provide accurate information regarding orders, products, policies, and procedures.</li><li>Resolve basic customer concerns and complaints while maintaining a positive customer experience.</li><li>Monitor and manage call tags, hold tickets, and general customer service inbox communications.</li></ul>Order & Warranty Processing<ul><li>Process replacement orders, returns, refunds, and exchanges in accordance with company policies and procedures.</li><li>Coordinate with tire manufacturers and dealers to gather documentation and information required for warranty claims.</li><li>Prepare rebate submissions and assist with warranty-related administrative processes.</li><li>Track customer order deliveries and return shipments to ensure timely resolution and communication.</li></ul>Collaboration & Administrative Support<ul><li>Support cross-functional teams with miscellaneous administrative and operational tasks.</li><li>Maintain accurate records and documentation related to customer interactions and warranty processing.</li><li>Assist with departmental initiatives and projects as assigned.</li></ul>What We're Looking ForRequired Qualifications<ul><li>Minimum of one (1) year of experience in a call center, customer service, or e-commerce environment.</li><li>General knowledge of Microsoft Office applications.</li><li>Strong customer-service mindset with a commitment to delivering exceptional experiences.</li><li>Excellent verbal and written communication skills.</li><li>Effective problem-solving, active listening, and negotiation abilities.</li><li>Strong attention to detail and organizational skills.</li><li>Ability to manage multiple priorities and work efficiently in a fast-paced environment.</li><li>Demonstrated initiative and willingness to learn new systems and processes.</li><li>Ability to quickly adapt to changing priorities and technology.</li></ul>Education<ul><li>High school diploma or equivalent required.</li><li>Equivalent combination of education and experience may be considered.</li></ul>ScheduleWork Days<ul><li>Monday through Friday</li></ul>Work Hours<ul><li>Normal schedule is 9:00 a.m. to 2:30 p.m.</li></ul>Why Join Tire Rack?At Tire Rack, you'll join a team dedicated to delivering outstanding customer experiences while supporting one of the most trusted names in the tire industry. We offer opportunities for professional growth, a collaborative work environment, and the chance to make a meaningful impact on our customers and business every day.If you're passionate about helping customers, enjoy solving problems, and want to grow your career with a company that values Integrity, Our People, Our Customers, Growth, and Attitude, we'd love to hear from you. #tirerackhv

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