$750 SIGN ON BONUS FOR EXTERNAL APPLICANTS Opportunities at Optum, in strategic partnership with Allina Health. As an Optum employee, you will provide support to the Allina Health account. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. The Patient Access Representative Associate is responsible for greeting and welcoming patients in person. Provides a standard registration process by collecting demographic and financial data and enter information into an electronic medical record. Location: 1175 Nininger Rd, Hastings, MN 55033 Primary Responsibilities: <ul style="margin-top:0in;" type="disc"><li class="MsoNormal" style="background-color:white;color:black;line-height:normal;margin-bottom:0in;mso-list:l0 level1 lfo1;tab-stops:list .5in;vertical-align:middle;">Greetings and welcomes patient in person</li><li class="MsoNormal" style="background-color:white;color:black;line-height:normal;margin-bottom:0in;mso-list:l0 level1 lfo1;tab-stops:list .5in;vertical-align:middle;">Collects demographic and insurance information</li><li class="MsoNormal" style="background-color:white;color:black;line-height:normal;margin-bottom:0in;mso-list:l0 level1 lfo1;tab-stops:list .5in;vertical-align:middle;">Checks in and interviews patients to complete appropriate paperwork</li><li class="MsoNormal" style="background-color:white;color:black;line-height:normal;margin-bottom:0in;mso-list:l0 level1 lfo1;tab-stops:list .5in;vertical-align:middle;">Directs patient to their appointment or procedure</li><li class="MsoNormal" style="background-color:white;color:black;line-height:normal;margin-bottom:0in;mso-list:l0 level1 lfo1;tab-stops:list .5in;vertical-align:middle;">May assist in scheduling add-on appointments</li><li class="MsoNormal" style="background-color:white;color:black;line-height:normal;margin-bottom:0in;mso-list:l0 level1 lfo1;tab-stops:list .5in;vertical-align:middle;">Document any issues and resolutions in electronic medical record</li><li class="MsoNormal" style="background-color:white;color:black;line-height:normal;margin-bottom:0in;mso-list:l0 level1 lfo1;tab-stops:list .5in;vertical-align:middle;">Resolve claim issues or registration errors on patient accounts</li><li class="MsoNormal" style="background-color:white;color:black;line-height:normal;margin-bottom:0in;mso-list:l0 level1 lfo1;tab-stops:list .5in;vertical-align:middle;">Uses resources, tools and procedures to complete registration for accounts and in assigned work queues</li><li class="MsoNormal" style="background-color:white;color:black;line-height:normal;margin-bottom:0in;mso-list:l0 level1 lfo1;tab-stops:list .5in;vertical-align:middle;">Verifies insurance eligibility and benefits information for payers and interprets results focusing on complex billing situations</li><li class="MsoNormal" style="background-color:white;color:black;line-height:normal;margin-bottom:0in;mso-list:l0 level1 lfo1;tab-stops:list .5in;vertical-align:middle;">Obtains cost information and explains information to patient if necessary</li><li class="MsoNormal" style="background-color:white;color:black;line-height:normal;margin-bottom:0in;mso-list:l0 level1 lfo1;tab-stops:list .5in;vertical-align:middle;">Collects co-pay or deductibles and respond to questions regarding financial assistance programs available. Refers complex questions as needed</li><li class="MsoNormal" style="background-color:white;color:black;line-height:normal;margin-bottom:0in;mso-list:l0 level1 lfo1;tab-stops:list .5in;vertical-align:middle;">Screening and approving patients for financial assistance programs</li><li class="MsoNormal" style="background-color:white;color:black;line-height:normal;margin-bottom:0in;mso-list:l0 level1 lfo1;tab-stops:list .5in;vertical-align:middle;">Assists and counsel's patient with application process for available financial assistance programs</li><li class="MsoNormal" style="background-color:white;color:black;line-height:normal;margin-bottom:0in;mso-list:l0 level1 lfo1;tab-stops:list .5in;vertical-align:middle;">Provides technical or functional direction for employees</li><li class="MsoNormal" style="background-color:white;color:black;line-height:normal;margin-bottom:0in;mso-list:l0 level1 lfo1;tab-stops:list .5in;vertical-align:middle;">Assist patients in completion of request for information forms and submits to appropriate department</li><li class="MsoNormal" style="background-color:white;color:black;line-height:normal;margin-bottom:0in;mso-list:l0 level1 lfo1;tab-stops:list .5in;vertical-align:middle;">Obtains signatures from patients as needed</li><li class="MsoNormal" style="background-color:white;color:black;line-height:normal;margin-bottom:0in;mso-list:l0 level1 lfo1;tab-stops:list .5in;vertical-align:middle;">May gather medical record information from all departments for collection</li><li class="MsoNormal" style="background-color:white;color:black;line-height:normal;margin-bottom:0in;mso-list:l0 level1 lfo1;tab-stops:list .5in;vertical-align:middle;">Provide customer service for inbound and outbound telephone calls</li><li class="MsoNormal" style="background-color:white;color:black;line-height:normal;margin-bottom:0in;mso-list:l0 level1 lfo1;tab-stops:list .5in;vertical-align:middle;">May mentor other staff as needed</li><li class="MsoNormal" style="background-color:white;color:black;line-height:normal;margin-bottom:0in;mso-list:l0 level1 lfo1;tab-stops:list .5in;vertical-align:middle;">Other duties as assigned</li></ul>You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications: <ul style="margin-top:0in;" type="disc"><li class="MsoNormal" style="background-color:white;color:black;line-height:normal;margin-bottom:0in;mso-list:l2 level1 lfo1;tab-stops:list .5in;vertical-align:middle;">6+ months of customer service experience in an office/hospital setting</li><li class="MsoNormal" style="background-color:white;color:black;line-height:normal;margin-bottom:0in;mso-list:l2 level1 lfo1;tab-stops:list .5in;vertical-align:middle;">Intermediate level of proficiency with Microsoft Office products</li><li class="MsoNormal" style="background-color:white;color:black;line-height:normal;margin-bottom:0in;mso-list:l2 level1 lfo1;tab-stops:list .5in;vertical-align:middle;">Ability to work the following rotating biweekly schedule<ul style="margin-top:0in;" type="circle"><li class="MsoNormal" style="background-color:white;color:black;line-height:normal;margin-bottom:0in;mso-list:l2 level2 lfo1;tab-stops:list 1.0in;vertical-align:middle;">Week 1: Sunday, Monday & Tuesday 2:30pm-11:00pm</li><li class="MsoNormal" style="background-color:white;color:black;line-height:normal;margin-bottom:0in;mso-list:l2 level2 lfo1;tab-stops:list 1.0in;vertical-align:middle;">Week 2: Friday & Saturday 2:30pm - 11:00pm</li></ul></li><li class="MsoNormal" style="background-color:white;color:black;line-height:normal;margin-bottom:0in;mso-list:l2 level1 lfo1;tab-stops:list .5in;vertical-align:middle;">Must be 18 years of age OR older</li></ul>Preferred Qualifications: <ul style="margin-top:0in;" type="disc"><li class="MsoNormal" style="background-color:white;color:black;line-height:normal;margin-bottom:0in;mso-list:l1 level1 lfo2;tab-stops:list .5in;vertical-align:middle;">Revenue Cycle experience</li><li class="MsoNormal" style="background-color:white;color:black;line-height:normal;margin-bottom:0in;mso-list:l1 level1 lfo2;tab-stops:list .5in;vertical-align:middle;">General office experience</li><li class="MsoNormal" style="background-color:white;color:black;line-height:normal;margin-bottom:0in;mso-list:l1 level1 lfo2;tab-stops:list .5in;vertical-align:middle;">Epic experience</li></ul>Physical Demands <ul style="margin-top:0in;" type="disc"><li class="MsoNormal" style="background-color:white;color:black;line-height:normal;margin-bottom:0in;mso-list:l0 level1 lfo3;tab-stops:list .5in;vertical-align:middle;">Consistent walking, standing, bending, turning, etc.</li><li class="MsoNormal" style="background-color:white;color:black;line-height:normal;margin-bottom:0in;mso-list:l0 level1 lfo3;tab-stops:list .5in;vertical-align:middle;">Lifting weight Up to 10 lbs. occasionally, up to 2-5 lbs. frequently </li></ul> **PLEASE NOTE** The sign-on bonus is only available to external candidates. Candidates who are currently working for UnitedHealth Group, UnitedHealthcare or a related entity in a full time, part time or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16 - $29 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. #RPO #RED

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