Mainframe Support Engineer

<p >We are seeking a skilled Mainframe Support Engineer with strong experience in production support, batch processing, and mainframe technologies. The role involves handling L2/L3 support activities, ensuring smooth batch operations, incident resolution within SLAs, and effective coordination with business and technical teams in a production environment. </p> <h5 data-section-id="1iltd72" data-start="1021" data-end="1052">Roles & Responsibilities </h5> <ul data-start="1054" data-end="1959"> <li >Provide L2/L3 production support for mainframe applications and systems </li> <li >Perform incident triage, analysis, troubleshooting, and resolution within defined SLAs </li> <li >Execute standard operating procedures (SOPs) and runbooks for recurring issues and operational tasks </li> <li >Monitor and support batch job execution, including investigation and resolution of job abends </li> <li >Perform DB2 data analysis and generate reports to support business and technical needs </li> <li >Maintain and update operational documentation, SOPs, and knowledge base articles </li> <li >Coordinate incident management activities, including communication with business users and technical teams </li> <li >Ensure effective engagement with cross-functional stakeholders for issue resolution and service restoration </li> <li >Support workforce management processes, including time reporting and overtime equalization activities where applicable </li> </ul> <h5 data-section-id="hr3ne9" data-start="571" data-end="617">Required Technical / Functional Skills </h5> <ul data-start="619" data-end="1014"> <li >Strong experience in COBOL, DB2, VSAM, Batch Processing, and Reporting </li> <li >Exposure to C# and VB.NET applications in support or integration environments </li> <li >Hands-on experience in mainframe production support and operations </li> <li >Strong understanding of DB2 data analysis and querying for reporting and troubleshooting </li> <li >Experience in batch job monitoring, scheduling, and abend resolution </li> </ul>