Customer Service Manager: Team Leader & Process Optimizer

Sharecare is hiring a Customer Service Manager in Phoenix, AZ to supervise a team of Customer Service Representatives and Engagement Specialists. The role focuses on coaching, developing, and supporting the team daily, while monitoring metrics and service quality.

The ideal candidate will demonstrate leadership aligned with Sharecare's values, manage workloads, and drive customer experience improvements. Travel may be required, with a strong emphasis on collaboration and performance excellence.