Remote Customer Service Representative (Mason, OH)

Overview

Remote Customer Service Representative (Mason, OH) seeks candidates with 2+ years of experience.

Requirements

• Local to Mason, OH
• Requires Ethernet connection to the local network (no wireless)
• LAN connection via ethernet cord plugged directly into the internet router
• The workstation should be near a wired internet connection (only 6 feet ethernet cord will be provided)
• Must have a smartphone
• Connectivity details: 10 Mbps down, 1 Mbps up
• Does not support Spectrum router
• Spectrum, Segemcorn, Askey or Arris Wave 2 (Unacceptable)

Responsibilities

Assists customers telephonically and non-telephonically with service and support issues. Resolves problems utilizing department tools, resources, business judgment and expertise, and appropriate partnerships with field/stores resulting in increased customer satisfaction and retention. Acts as a positive role model by demonstrating continuous performance improvement, solid business skills and support of department and company objectives.